Global Legal Organization Center Website Design

Colgate/Palmolive

Role: User Experience Design Intern

Industry: E-Commerce, Legal Department

Users: Colgate/Palmolive Legal Team

Programs Used: Figma, Miro, Optimal Workshop

Problem Statement

The current GLO Center home page is too clustered with outdated and irrelevant information that makes it difficult for team members to do their job efficiently. Currently, their website does not give them easy access to the tools and resources they need.

Constraints

It must follow the existing branding aesthetic of the other department websites
It needs to be done within 1 month

Expected Timeline:

Research starts August 1st and gets done by August 17th
Research analysis begins August 18th and design exploration begins August 20th
Low fidelity designs and analyses are presented August 25th

Research & Design Process

Create my personal assessment of the current website and make a site map.

Schedule 5 interviews over the next two weeks and prepare interview questions for approval from mentors.

Conduct interviews and organize notes/recordings along the way.

Start breaking up all the transcripts into common themes, pain points, observations, and suggestions in an affinity diagram.

Create personas based on the feedback in the interviews.

Start designing low fidelity mockups and layouts.

Present findings and designs to the entire class of interns and mentors

Site Map

User Research

Affinity Diagramming

Personas

Low Fidelity Wireframes

Challenges

Challenge 1:

Getting helpful and detailed feedback/answers to my questions during the interviews because people would not elaborate very much or have vague responses.

How I Overcame It :

I did a mock interview with my mentor to better prepare myself for these situations. When I got a one work answer to a question or a vague answer, I would just keep digging deeper by asking why they felt that way or why they made that observation. I learned that when in doubt, just keep going deeper and deeper into the topic until there's not much else to learn and always come up with other ways to ask the same question so you can revisit it later.