Alert Settings Redesign

Clockwork Logistic Systems

Role: User Experience Designer

Industry: Supply Chain

Users: Carriers, Customers, Administrators, Clockwork employees

Programs Used: Figma & Zeplin

Problem Statement

We need a way to manage and set up alerts in the new portal platform. Long-standing customers are having to visit the old/outdated administration portal to adjust alerts and new customers are having to ask the Customer Success team to handle those changes for them.

Constraints

It needs to take into account all existing alert configurations and new ones
It needs to be done in 1 sprint
Must not change interaction too drastically to preserve the backend development in place

Expected Timeline:

Design starts in mid December and gets done by end of December (2 weeks)
Development in the test environment begins TBD

Design Process

The product manager scheduled a meeting to go over the the task, describing the details of the task, reason for the task, and other requirements.

Start looking at the old administration portal to gather required fields/interactions and make a list of all alert configurations. Do a brief UX audit to take note of what improvements need to be made.

Present UX audit to the product team to explain my plan for the redesign.

Start designing initial screens for the existing alert configurations.

Show the product team progress and get list of new alert configurations to include in the wireframes.

Present designs for feedback/approval from product team, leadership team, and development team

Set up separate call with Frontend Developer to go over technical requirements for the screen

Original Screens

Final Wireframes